delivery of the order if the products are found to have manufacturing defects. At the time of placing the order either physically or through our website, we assume you have carefully studied the products, their characteristics, price, taxes, packing, and shipping costs. Return of products for reasons of color variation as compared to product photos on the website are not allowed.
Nature of herbal products is such that the herbs might change colour and fragrance and taste overtime and come in varying sizes, and might release some essential oils on storage as no preservatives and additives have been used and these are not to be considered as ‘manufacturing defects.’
In case you intend to return a Product, we only ask that you don’t use the product and preserve its original condition and retain original packing, and the original invoice.
In case products arrive at your end with transit damage, you are required to share with us some pictures of the package “as-is” i.e., unopened, clearly showing the courier receipts and labels, as proof of damage. In such a case, we request you not to open the parcel but return it “as-is” and we shall refund the original cost. However the cost of repacking and the courier charges shall be borne by you.
All returned products are verified for the above aspects to qualify for a refund. We will process your refunds within 7 business days from the date of return-receipt of the Product at Siddhanta Ayurveda. The refund is subject to the transaction and processing time taken by the bank after payment by Siddhanta Ayurveda. In case of any refund discrepancies, Siddhanta Ayurveda may at its sole discretion, request you to share with us a screenshot of your bank statement on your computer.
How does Refund work?
Irrespective of the original mode of payment, refunds are made only to your bank account. Please provide full details of your bank account accurately through email / WhatsApp message to enable us to initiate a refund. Packing and shipping charges and any cost other than the cost of basic products including tax are not refunded.
Am I entitled to a refund if I have shopped during a promotion or on a discount offer?
Sorry, but no, you will not be entitled to a return/refund if the product is purchased during a promotion or discount offer.
How do I return the product?
Please pack the product in the original packing with folds and labels intact and ship them to Siddhanta Ayurveda along with the original invoice, at your cost to the following address:
Siddhanta Ayurveda,
#206, 1st Main, 60 feet road, AECS Layout A Block, Kundalahalli, Marathahalli, Bangalore 560037, India
Following despatch, please share with us the courier details and the mobile no. of the courier agent who accepted the parcel for delivery.